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PRE-  ORDERS

       WHATS IS A PRE- ORDER?

I Design and make one of my designs for you.

All I need from you is clear communication about what you need. 

 We chat via WhatsApp .

 

 Bespoke designs:

 I will need your measurements 

THE PRE ORDER service is especially for weddings/ brides/ mother of bride/groom or any event or celebration.

In the ready wear line

When an item is out of stock/

                                    not in your size

SOME ITEMS CAN BE MADE ON ORDER...

      FOR YOU.

IT IS IMPORTANT TO NOTE THAT WHEN AN OUTFIT/ GARMENT  MADE FOR YOU

IT IS NOT EXCHANGEABLE.

( I DO THIS EVERYDAY AND IT IS IMPORTANT TO UNDERSTAND AND COMMUNICATE WITH ME)

           

     

THIS IS AN EXTRA SERVICE I RUN

    in addition

         to my ready wear line.

ITEMS ON PROMOTION are never available on pre order.

PLEASE NOTE  PRE-ORDER SERVICE

     

NOT AVAILABLE ON ALL GARMENTS

                           AND FOR ALL OUTFITS.

The idea with with my collection is to browse . Choose a few options from my catalog.

 I design and make something special for you. 

                                        

THESE ORDERS

 

ARE DONE ON MY DESIGNS,

                                               

IN MY FABRICS

          ON YOUR

MEASUREMENTS 

WHICH YOU WILL GIVE ME

via

WhatsApp

OR

CAN BE DONE WHEN YOU MAKE AN APPOINTMENT AT MY STUDIO.

OR VIA ZOOM MEETING.

or you can pop in at ROOT44 STELLENBOSCH.( I  am here every SATURDAY AND SUNDAY)

The item /s are then made/ designed for you

KINDLY NOTE:
                   
PRE ORDERs
    ARE NEVER EXCHANGEABLE
( PLEASE NO
                exceptions can be made)
AS THEY ARE
MADE ON ORDER
                       FOR YOU
     ON YOUR MEASUREMENTS.
 PRE-ORDERS TOTAL  HAVE
    TO BE OVER R1500
PLEASE READ 
and understand before ordering.
SPECIAL NOTE:
 
FABRICS WILL DEFINITELY VARY.
I work with fabric in the design room.
THIS WILL BE DISCUSSED WITH YOU.
DYE BATCHES/ TRIMS
VARY
AND
THEREFORE
SLIGHT HUE DIFFERENCES
AS
AND FABRIC composition
differ.
   
                           
 KINDLY NOTE:
                                           
I AM NOT AT
ALL A 
 
            DRESS-MAKING SERVICE.

                                  
 
 I AM A DESIGNER
WITH A
READY WEAR  LINE                                           

 

            I only 

USE MY DESIGNS,

FINISHING,

AND SIGNATURE STYLING

FOR ALL GARMENTS.

                                                                 AND CONSTRUCTION METHODS.

please understand what you are ordering.

           PRE-ORDER ITEMS

 

ARE

                      not REFUNDABLE

                                           

                              AND

CAN NOT BE EXCHANGED AS THEY WILL BE MADE IN YOUR MEASUREMENTS.

 

 my collection is designed

in ROMANTIC BOHO STYLE

AND ALL GARMENTS ARE HAND DYED AND VINTAGE WASHED

 

    

                                                      PLEASE WHATSAPP

ELLE

I WILL WORK CLOSELY WITH YOU

VIA WHATSAPP

0828233203

whats app only as it is for your and my records.

I HAVE BEEN DOING ONLINE ORDERS FOR MANY YEARS.

I WORK WITH PHYSICAL MEASUREMENTS (CM).

MAKE SURE TO READ MY HOME PAGE

please refer to my size chart.

unfortunately,

I am NOT

a plus size range.

sizing up to XXL

and a few in xxl which is  the last row on size chart

(MOST XXL ITEMS ARE MADE ON PRE ORDER)

PRE-ORDERS NOT EXCHANGEABLE

 I CAN DO ALTERATIONS AND CHANGES AT A FEE OF SEAMSTRESS AND MY TIME.

LET ME DRESS YOU.

NO REFUNDS

            no cash back

 exchanges only within limited                       time

DUE TO THE NATURE OF MY COLLECTION ITEMS ARE

  DELICATES.

                                 INDIVIDUALLY DESIGNED,

                                                                               HANDCRAFTED

                                           PREPPED AND

                                                                       HAND DYED. 

each garment individually cut.

CUSTOMISED AND VINTAGE WASHED.

                           any color

irregularities are part of the manufacturing process.

                                                      THE VINTAGE WASHED LOOK IS

PART OF MY DESIGN PROCESS.

 

PLEASE MAKE SURE YOU ARE FAMILIAR WITH THIS TERM : vintage wash

                           BEFORE YOU BUY. 

my collection IS NOT THE AVERAGE CLOTHING YOU BUY FROM ANY STORE

no mass production

slow fashion

individualized items

NO 2 ALIKE

     VINTAGE WASH PROCESS:

         garments are hand-dyed.

        and cured in heated machines for hours.

                                               The uneven  shading

                                                         and slight color pigmentation

                                                                       that does occur in

                                                                                some garments and fabrics

                  Are

                                       part of the look. 

    

              IT IS PERFECTLY NORMAL,

                                

 

I have been doing it for many many years my process is relatively perfected.

but I do not

          ever want to lose the hand wash feel

                   

it takes a lot of work and effort

that is the aging or vintage process

         TEXTURES:

 My fabrics are not flat 

                                and one dimensional as traditional fabrics used in manufacturing  and mass production

            it is handcrafted.

each piece of fabric has its own texture and look

EVEN AFTER 25 YEAR

natural fabrics are always still slightly unpredictable.

that is the charm.

Each and every item is done with LOTS  love and effort.

handcrafted.

  unique

          and exclusive.

I therefore have a

 

 STRICTLY NO REFUND POLICY

 

            NO CASH REFUNDS.

          please make sure you understand this before you purchase.

 NEVER.  EVER.

          PLEASE NOTE

                NO EXCEPTIONS.

                          NO NEGOTIATIONS. FOR

 FOR NOBODY.

MAKE SURE YOU UNDERSTAND THIS PLEASE. 

   

ALL GARMENTS MADE ON PRE ORDER AND ARE NOT EXCHANGEABLE

EXCHANGES UNDER STRICT CONDITIONS ONLY

NO EXCHANGES FOR CHANGE OF MIND.

handcrafted and personally packed

I CHECK ALL ITEMS WHEN PACKED PERSONALLY. 

DUE TO TO INDIVIDUALISATION AND UNIQUENESS OF GARMENTS I CHECK AND DISCUSS WITH YOU 

          when orders are placed it is a timely process

to check

and make sure  items fit Iwork with size and measurements given.

I WANT YOU TO 100 % HAPPY

( that does not mean you can exchange  MORE THAN 2 TIMES)

 

PLEASE MAKE SURE YOU UNDERSTAND WHAT YOU ARE BUYING

   

 A VINTAGE WASHED ITEM.

                             

INDIVIDUALLY DESIGNED ITEM.

that means I do not have another one exactly like that in other size or colourAND IN FABRIC

I AM THE OPPOSITE OF GENERIC AND MASS PRODUCTION

 

 MY COLLECTION IS UNIQUE

                AND EVERY ITEM IN IT TOO.

                                              HAND DYED.

                                                         FABRICS ARE TREATED.

                                 

                          color fast and pre shrunk. facrics get softer and nicer with wear

             

 EARTHY FEEL AND VINTAGE WASHED TREATED GARMENTS.

   

PLEASE FOLLOW EASY WASH INSTRUCTIONS.

I HAVE BEEN DOING THIS SINCE 1994.

EXCHANGES

ONLY DONE UNDER STRICT CONDITIONS.

I EXCHANGE ONLY IF DISCUSSED WITH ME. 

WE ARE HUMANS AND IF THERE IS A FAULT / SIZING INCORRECT

ITEM WILL BE EXCHANGED. 

WITHIN TIME LIMIT,

ITEMS HAVE

TO BE

RETURNED

TO ME WITHIN

 

5 DAYS

        YOU HAVE TO NOTIFY  ME

 I DO NOT EXCHANGE

                       FOR JUST CHANGE OF MIND

 SO PLEASE BE SURE BEFORE YOU BUY.

 FOR EXCHANGES MORE THAN ONCE  YOU WILL BE CHARGED FOR HANDLING FEES.

CONDITIONS for exchange:

GARMENTS MUST NOT BE WASHED

NO RINSING.

GARMENT MUST NOT BE WORN.

NOTIFICATION ON DAY OF RECEIVE.

I HAVE TO RECEIVE GOODS BACK WITHIN 5 DAYS.

THAT S MEANS COURIERED BACK TO ME

DELIVERY ADDRESS WILL BE GIVEN. 

NO ITEMS WILL BE ACCEPTED WITHOUT PRIOR ARRANGEMENTS

NO EXCHANGES WILL BE MADE IF I AM NOT NOTIFIED.
 THE ONUS IS ON YOU
TO PLEASE CHECK
GOODS IMMEDIATELY.
SECOND EXCHANGE
ON SAME PURCHASE WILL BE CHARGED 20% OF TOTAL COST HANDLING FEE

WHEN YOU RECEIVE.

 PLEASE CHECK AND LET ME KNOW IF THERE IS A PROBLEM./ SIZING INCORRECT.

I WILL ASSIST AND EXCHANGE SWIFTLY. 

IT IS A SLOW FASHION RANGE.

I AM RELATIVELY BUSY.

PLEASE CHECK PARCEL WHEN RECEIVED.

I WORK FROM THE WHATS APP CONVERSATIONS AND ORDERS.

I AM HUMAN AND CAN MAKE MISTAKES. 

I DO GET TO KNOW MY GIRLS AND DO HAVE VERY FEW EXCHANGES.

IF CONDITIONS ARE MET WITH EXCHANGES

I DO  UTMOST TO ASSIST

BUT 

 DO MY UTMOST TO MAKE SURE THERE WILL BE NO NEED FOR EXCHANGES.

 

note:

FOR SECOND EXCHANGE ON SAME PURCHASE

              20% of total of  value of exchange exchange will be charged  for handling fees.

PLEASE NOTE:

ALL COURIER COST FOR EXCHANGE ON BUYER.

JUST AS YOU HAVE TO TAJE BACK TO A SHOP AND RETURN TO SHOP.

EXCHANGES FROM BOUGHT AT SHOP

RETURNS FOR 

ITEMS BOUGHT AT MY SHOP@ROOT44
PLEASE CHECK
ITEM/ SIZE
 
AGAIN WHEN HOME. ( FIT)
I SPEND TIME WITH YOU WHEN PURCHASING TO MAKE SURE YOU CHOOSE CORRECTLY.
ITEMS ARE HAND MADE AND IRREGULARITY IN FABRIC/ COLOR IS NORMAL AND PART OF MANUFACTURING PROCESS
IF THERE IS A PROBLEM NOTIFY ME WITHIN 2 DAYS.
WHATS APP ME 0828233203
 EXCHANGE WILL BE ARRANGED. WITHOUT NOTIFICATION NO EXCHANGE
PLEASE NOTE DUE TO
THE ORIGINALITY
OF MY COLLECTION ALL ABOVE CONDITIONS HAVE TO BE MET 
FOR EXCHANGES.
EXCHANGES ARE NOT DONE FOR SIMPLE CHANGE OF MIND.
REFUNDS
ARE NOT AVAILABLE AT ALL.

designer and owner

ELLE ZACHARIAS

20240128_180036.jpg

About Me

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